Returns & Cancellations

For health and hygiene reasons, opened, used, or unsealed intimate products cannot normally be returned unless defective. Do not remove protective seals or use a product if you intend to request a return.

Personalized and made-to-order products may not be eligible for change-of-mind cancellation once production begins. Any available cancellation window should be confirmed on the product page or order confirmation.

Contact support@example.com promptly with your order number, a description of the issue, and clear photos. Do not dispose of packaging until support provides instructions.

Nothing in this policy removes consumer rights that cannot legally be excluded in the customer's jurisdiction. Final return periods and the return address must be completed before launch.